Terms of service

1. Overview & Brand Ownership
This website is operated by Vega Textiles (operating under the brand name Aethel House). Throughout the site, the terms “we”, “us”, and “our” refer to Vega Textiles.

  • Legal Entity Name: Vega Textiles

  • Brand / Store Name: Aethel House

  • GSTIN: 36BTBPT9099R1ZC 

  • Jurisdiction: Hyderabad, Telangana, India

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

2. General Conditions & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.

3. Products, Pricing & Accuracy

  • Product Descriptions: We make every effort to display the colors, features, specifications, and details of our products as accurately as possible. However, we do not guarantee that colors or product packaging displays will be completely error-free on all screens.

  • Pricing & Modifications: Prices for our products are subject to change without notice. All applicable taxes (including Goods and Services Tax - GST) will be calculated and collected in accordance with Indian tax laws under GSTIN 36BTBPT9099R1ZC.

  • Stock & Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer.

4. Order Processing, Shipping & Delivery

  • Fulfillment: Orders are processed and dispatched within 24 to 48 business hours after confirmation.

  • Delivery Timelines: Standard delivery timelines range between 5 to 7 business days across India, depending on destination pin codes and courier operations.

  • Cash on Delivery (COD): For orders placed via Cash on Delivery, we reserve the right to verify the contact number and shipping address via phone call or WhatsApp before dispatch. Incomplete or unverified orders may be cancelled.

5. Returns, Replacements & Cancellations

  • Damaged / Defective Items: If you receive a damaged, defective, or incorrect product, you must notify our customer support team within 48 hours of delivery with clear photo/video evidence.

  • Hygiene & Personal Care Policy: Skincare, beauty products, and opened personal care items (such as peel-off masks) are non-returnable once the safety seal is broken, except in cases of verified transit damage or wrong dispatch.

  • Order Cancellation: Orders may be cancelled prior to dispatch. Once an order has been handed over to the logistics partner, cancellation requests cannot be processed until delivery is attempted.

6. Third-Party Tools & Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

7. Limitation of Liability & Indemnification

In no case shall Vega Textiles, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

You agree to indemnify, defend, and hold harmless Vega Textiles and Aethel House from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference.

8. Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this website or purchases made through Aethel House shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

9. Contact Information

Questions about the Terms of Service, order inquiries, or grievances should be sent to:

  • Trading Entity: Vega Textiles

  • Brand: Aethel House

  • GSTIN: 36BTBPT9099R1ZC

  • Support Email: care@theaethelhouse.com