Shipping policy

At Aethel House, we are committed to delivering your essentials safely, securely, and on time across India.

1. Serviceable Locations

  • Domestic Coverage: We ship exclusively within India across all major metro cities, tier-2, and tier-3 pin codes serviced by our logistics partners.
  • International Shipping: We currently do not offer direct international shipping.

2. Order Processing & Dispatch

  • Processing Timeline: All orders are verified, packed, and dispatched within 24–48 business hours of order confirmation (excluding Sundays and national holidays).
  • Prepaid Orders: Processed and dispatched on express priority.
  • Cash on Delivery (COD) Orders: Dispatched immediately following phone or automated WhatsApp address verification. Incomplete or unconfirmed COD orders may experience slight dispatch holds.

3. Estimated Delivery Timelines

  • Standard Delivery: Shipments generally arrive within 5 to 8 business days from the date of dispatch.
  • Transit Variations: Delivery times may vary slightly based on your exact destination pin code, regional transit hubs, national holidays, or unexpected weather delays.

4. Shipping Charges

  • Single-Item Orders (1-Pack): A flat express shipping fee of ₹79 applies at checkout.
  • Bundle Orders (2 or More Items): COMPLIMENTARY Pan-India Express Shipping on all orders containing 2 or more products/packs.

5. Real-Time Tracking

Once your package is handed over to our courier partner, you will automatically receive tracking updates and a direct tracking link via SMS, Email, and WhatsApp to follow your order in real time.

6. Delivery Protocol & Failed Attempts

  • Delivery Attempts: Courier partners will make up to 3 delivery attempts before marking an order for Return to Origin (RTO).
  • COD Readiness: For COD orders, please ensure the payable cash amount or your digital payment method (GPay / PhonePe / Paytm UPI) is ready when the delivery executive arrives.
  • Address Accuracy: Please verify that your full street address, landmark, and active 10-digit mobile number are entered correctly during checkout to prevent failed delivery attempts.

7. Shipping Support

For tracking assistance, transit delays, or shipping queries, please reach out to our support desk:

  • Support Email: care@theaethelhouse.com
  • Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST